Return Policy

This Return Policy explains how cancellations, refunds, and service access issues are handled by CefTime Health in relation to its digital medical support services.

1. Scope

CefTime Health provides digital services, including remote medical support, case review coordination, physician matching, document-related support, and other online healthcare-related services. This policy applies to purchases made through this website unless a different written agreement applies to a specific service.

2. General Policy

Because CefTime Health primarily supplies digital services, completed services are generally non-refundable. Once a consultation has been delivered, a report has been issued, case review has been completed, physician matching has been performed, or other purchased work has been substantially carried out, the order will usually be treated as final.

3. Cancellations Before Service Delivery

A customer may request cancellation before the purchased service has materially started. If no substantive work has been undertaken, CefTime Health may approve a full or partial refund at its discretion. Once active case handling, scheduling, physician outreach, review preparation, or similar work has begun, cancellation may be refused or only a partial refund may be available.

4. Refund Review

Refund requests may be reviewed in limited circumstances, including duplicate payment, inability to deliver the purchased service, or another verified issue affecting the order. Any refund decision will depend on the facts of the case, the stage of service delivery, and whether any part of the service has already been performed.

5. Non-Refundable Services

Unless required by law, CefTime Health does not generally provide refunds for completed consultations, delivered written opinions, completed case reviews, completed physician matching, reserved specialist time, or other digital services already supplied.

6. Access or Delivery Issues

If you experience difficulty accessing your account, documents, consultation link, or purchased service materials, please contact CefTime Health promptly. We will investigate the issue and, where appropriate, work to restore access, confirm delivery status, or provide another suitable resolution.

7. How to Request Review

To request cancellation support, report a billing concern, or ask for review of a refund issue, please contact CefTime Health through the Contact page and include sufficient information to identify your order and the issue raised. Additional information may be requested where necessary to assess the matter.

8. Policy Updates

CefTime Health may update this Return Policy from time to time to reflect changes in services, operations, or legal requirements. The version published on this page will apply from its date of publication.