No Data Retention Policy
This page explains, in clear user-facing terms, how CefTime Health handles personal information submitted through this website and how long that information is retained.
Limited Initial Website Data
When a user first interacts with this website, CefTime Health generally collects only limited contact information needed to respond to an enquiry or begin a service discussion. This may include a user’s name, email address, and any basic message the user chooses to send.
The website is not intended to collect detailed medical records or sensitive health information at the initial browsing or contact stage unless and until the user proceeds further and actively engages CefTime Health for a case.
When Medical Data Is Collected
Medical data is collected only after a user contacts CefTime Health and activates a case or service engagement. At that stage, any health-related information requested is collected through the appropriate service process and only to the extent reasonably necessary to review, organise, translate, or support the requested medical service.
Data Retention Approach
CefTime Health aims to keep personal data only for as long as it is reasonably necessary for the purpose for which it was collected, including responding to enquiries, administering purchased services, meeting legal, regulatory, accounting, or dispute-resolution obligations, and maintaining appropriate business records.
- Initial contact details such as name and email may be retained for customer communication, support, and record-keeping for a limited period.
- Medical or case-related information, where later provided after case activation, may be retained only for the period reasonably required to deliver the service, maintain necessary records, and comply with applicable legal or professional obligations.
- Where information is no longer required, CefTime Health will seek to delete, anonymise, or securely limit further use of that information where reasonably practicable.
No Unnecessary Retention
CefTime Health does not aim to keep personal or medical information for longer than necessary. Retention periods may vary depending on the nature of the enquiry, whether a service was purchased, whether a case was activated, and any legal or compliance requirements that apply.
User Requests
Users may contact CefTime Health to ask questions about how their information is handled, including requests relating to access, correction, or deletion, subject to any legal or operational requirements that may require certain records to be retained.
Policy Updates
CefTime Health may update this page from time to time to reflect operational, legal, or regulatory changes. If we make a material change to this policy, we will actively notify customers using reasonable means such as email or a clear notice on our website. The latest version published on this website will apply.