HIPAA Notice

This notice explains how CefTime Health handles sensitive health information in connection with its virtual medical support services. It is intended to provide a clear overview of how information may be collected, used, stored, disclosed, and protected.

Health Information We May Receive

Depending on the service requested, CefTime Health may receive personal details, contact information, medical records, diagnostic reports, treatment history, referral documents, and other information you choose to provide in connection with a case review or support request.

How Information May Be Used

Health information may be used to review service requests, coordinate support, communicate with you, organise records, assess eligibility for services, maintain required business records, and meet legal, regulatory, and security obligations.

How Information May Be Shared

CefTime Health may share relevant information only when reasonably necessary to provide requested services, work with authorised professionals or service providers, comply with legal obligations, respond to lawful requests, or protect rights, safety, and system security. Information is not sold.

Safeguards and Access Controls

CefTime Health applies reasonable administrative, technical, and organisational safeguards designed to limit unauthorised access, use, alteration, or disclosure of sensitive information. Access is limited to personnel or partners with a legitimate need related to service delivery, operations, or compliance.

Retention and Deletion

Health information is retained only for as long as reasonably necessary for service delivery, legal obligations, dispute resolution, security review, or other legitimate business purposes, unless a different retention period is required by law or contract.

Your Questions and Requests

If you have questions about how sensitive health information is handled, or if you wish to make a privacy-related request, please contact CefTime Health through the website contact page.

Policy Updates

CefTime Health may update this notice from time to time. If material changes are made, customers will be actively notified using appropriate contact methods where reasonably possible.