Privacy Policy
This privacy policy describes how we collect, use, and protect your personal information when you use our website and services.
1. Information We Collect
We collect information that you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include your name, email address, mailing address, phone number, and payment information.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send you order confirmations and updates
- Respond to your comments and questions
- Send you marketing communications (with your consent)
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share personal information only as reasonably necessary to operate our website, process transactions, communicate with customers, deliver services, comply with legal obligations, and support our business operations.
These third parties may include the categories set out below. Each category receives only the information reasonably necessary for its role, access is limited to the minimum necessary information, and appropriate confidentiality, data processing, or similar data-handling agreements are used where required.
- Website hosting providers: may receive technical data, account details, and website content in order to host, secure, maintain, and support the operation of the website. Their access is limited to the minimum necessary information required to provide hosting and infrastructure services, and appropriate confidentiality and data-handling agreements are used where required.
- Payment processors: may receive billing details, transaction information, and payment status data in order to process purchases, confirm payment, and help prevent fraud. Their access is limited to the minimum necessary information required to complete and verify transactions, and appropriate confidentiality and data-handling agreements are used where required.
- Email or communication providers: may receive names, email addresses, and message content in order to send account notices, service updates, confirmations, and customer communications. Their access is limited to the minimum necessary information required to deliver those communications, and appropriate confidentiality and data-handling agreements are used where required.
- Customer support tools: may receive contact details, support requests, and related correspondence in order to help us respond to enquiries, manage support interactions, and resolve issues. Their access is limited to the minimum necessary information required to provide support services, and appropriate confidentiality and data-handling agreements are used where required.
- Secure storage or document management providers: may receive uploaded documents, case files, and related records in order to securely store, organise, protect, and retrieve information needed for service administration. Their access is limited to the minimum necessary information required to provide secure storage and document management services, and appropriate confidentiality and data-handling agreements are used where required.
- Analytics providers, if used: may receive device, browser, and usage data in order to help us understand website performance, monitor functionality, and improve user experience. Their access is limited to the minimum necessary information required for analytics and performance reporting, and appropriate confidentiality and data-handling agreements are used where required.
- Contracted medical or administrative partners, where applicable: may receive contact details, service request information, records, and limited health-related or case-related information in order to support case review, coordination, translation, organisation, administrative processing, or related service functions. Their access is limited to the minimum necessary information required for the relevant task, and appropriate confidentiality and data-handling agreements are used where required.
We do not authorise these parties to use your information for their own independent marketing or unrelated purposes. We may also disclose information where necessary to comply with applicable law, regulation, legal process, or to protect rights, safety, and the integrity of our services.
We may also disclose information where necessary to comply with applicable law, regulation, legal process, or to protect rights, safety, and the integrity of our services.
We may also disclose information where necessary to comply with applicable law, regulation, legal process, or to protect rights, safety, and the integrity of our services.
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Your Rights
You have the right to access, update, or delete your personal information at any time. You may also opt out of receiving marketing communications from us.
6. Cookies
We use cookies to enhance your experience on our website. You can choose to disable cookies through your browser settings, though this may affect the functionality of the site.
7. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us.